Practice Business Manager Bernadette is responsible for the day to day smooth running of the practice. She manages all our reception and administrative staff. She also liaises with NHS Rotherham (formerly Rotherham Primary Care Trust), with whom we are contracted to provide services. If you have any suggestions or complaints regarding the service that you have received, Bernadette should be your first contact. She is responsible to the partnership who have the ultimate responsibility of running the practice.