Cancelling Appointments

If you wish to cancel your appointment. You can cancel the appointment through the NHS app. You can also call the surgery on 01709560005. You can attend the surgery in person to cancel at the reception desk. Or alternatively you can email the surgery at www.patientqueries.woodstock.bower@nhs.net 

Routine Appointments

There are several ways of making a routine appointment with a doctor. You can either telephone the surgery, attend in person and speak to a Receptionist or contact us on www.patientqueries.woodstock.bower@nhs.net 

You may now also make routine GP appointments on our Rotherham Health app. 

Same Day Service

We offer a same day service running Monday to Friday: please ring the surgery from 8:00 AM to speak with our care navigators who will be able to direct you to the most appropriate service. This can include physiotherapy, mental health services and a pharmacy. 

Urgent Appointments

If you feel that you have a problem that needs urgent attention you should telephone the surgery as early in the day as possible - reception is open from 8.00am each day, Monday to Friday. You may be asked for a contact telephone number so that a doctor, nurse or nurse practitioner can speak to you. If you need to be seen in the surgery, you will be given a time to attend, usually the same day. If an emergency arises after the morning surgery has finished, please telephone the surgery and let the receptionist know you need help or advice. The doctor on duty or a nurse will contact you and arrange for you to be seen or given appropriate advice. 

Extended Access Appointments

There are now evening and weekend appointments available at a nearby surgery.  Please contact Reception for appointments or further information. Appointments are available for a GP, ANP, Nurses and HCAs.  These are run by our federation of GPs and are based across the borough.

Appointments with the Nurse or healthcare assistant

Appointments for all nurse-led clinics can be made in the usual way through Reception either by personal contact or by telephone.  This includes Long term conditions, diabetes, immunisations and cervical smears. 

Telephone Advice

The doctors and nurses at the surgery are available to be spoken to for advice via the telephone. Urgent problems will be dealt with by the on-call doctor or nurse practitioner.

If your call is not urgent and you wish to speak to a specific doctor or nurse, please let the receptionist know.

A message will be passed to the clinician, who will be able to telephone you when they are available.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse practitioner may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Temporary Residents

If you are visiting the area or staying with friends and you need to see a doctor or nurse, you can register as a temporary resident with the practice. This can be arranged by speaking to one of our receptionists and completing a form. 

Please note, if you need seeing urgently, we advise that you attend Rotherham Hospital Emergency Care Centre.